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Based on the service booked and applicable policies, you will see a breakdown of the inclusions before making the final payments. Also, check your confirmation voucher for all the details. Prices loaded on Visit Kenya are inclusive of government taxes.

Yes, all costs are inclusive of taxes.

Check applicable child policies attached to the service being booked.

Visit Kenya offers an option of mobile money payment for those seeking alternative payment methods.

We accept the following credit/debit cards when booking through Visit Kenya:

• Visa
• Mastercard

Visit Kenya provides a safe and secure payment platform on our site according to international industry standards.

This is dependent on the services booked and the policies that apply to the service . In case of any modifications, kindly contact the service provider with the details provided on your confirmation voucher for assistance.

The amenities of the service provider will be detailed in your booking voucher and confirmation email.

Sign in to your registered account on www.visitkenya.or.ke to access and view your confirmed bookings.

Always contact the service provider directly if you require an invoice for services rendered.

Visit Kenya facilitates payment of the applicable product or service for and on behalf of the service provider once the reservation process is complete and payment is confirmed.

Payment confirmation is relayed via phone/email depending on the payment method.

Visit Kenya offers different services on its platform. If you have completed one transaction and would like to book another service on our platform, you can use a different card or payment method for it.

Different products are attached to different cancellation policies. Some may require advance payment, some are non-refundable, while others may have flexible policies. Keep an eye on the applicable policies of the service you have chosen before completing the transaction.

Visit Kenya provides you with safe and secure payment options. When completing your transactions, payment information will be required to confirm the service. All this is done safely and securely via the Visit Kenya booking portal.

We encourage you to Contact Us in case of a double charge on a confirmed booking done via Visit Kenya. The service provider may charge you directly for any extra incurred costs above the confirmed amount on your booking voucher.

Depending on the service provider's cancellation policy, you can cancel your booking. Keep an eye on the policies before making or finalizing a reservation.

Depending on the service(s) booked and the policies attached to it, we recommend you contact the provider or reach out to us for assistance.

If you cancel a booking with us, you should receive an email confirmation of this cancellation.

Check your inbox as well as your spam/junk mail folders.

Please Contact Us to confirm your cancellation if you have not received an email within 24 hours.

Keep an eye on the cancellation policies applicable for the reservation.

Visit Kenya offers different types of services dependent on the policies of our service providers. We endeavour to provide the correct and up-to-date details of the information that our suppliers provide on our platform. Kindly read through the fine print when making a booking to ensure you get the best experience possible.