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Popular Questions

Helping travellers decide what to see, what to do, where to eat and where to stay.

Getting Started
Who is Visit Kenya?

We are Kenya's premier online travel experience platform dedicated to showing the explored and unexplored sides of Kenya.

We give you a host of choices that can be tailored to suit your ideal travel experience. We host a variety of unique local travel experiences which traverse into the wild parts of Kenya, giving you a safari like no other.

How can you reach us?

Find us on social media platforms Facebook, Twitter, our website or through Visit Kenya App.

Pricing Plans
What is included in the overall price?

Based on the service booked and applicable policies, you will see a breakdown of the inclusions before making the final payments. Also, check your confirmation voucher for all the details. Prices loaded on Visit Kenya are inclusive of government taxes.

Are all relevant local taxes applicable?

Yes, all costs are inclusive of taxes.

Do I have to pay the full cost of my child?

Check applicable child policies attached to the service being booked.

Is it possible to make a reservation without using my credit/debit card?

Visit Kenya offers an option of mobile money payment for those seeking alternative payment methods.

Which card payments are acceptable?

We accept the following credit/debit cards when booking through Visit Kenya:

  • Visa
  • Mastercard
Is the information I provide about my credit/debit card secure?

Visit Kenya provides a safe and secure payment platform on our site according to international industry standards.

Is it possible to make modifications to my reservation? i.e., adjust the dates.

This is dependent on the services booked and the policies that apply to the service . In case of any modifications, kindly contact the service provider with the details provided on your confirmation voucher for assistance.

Where can I learn more about the service provider's amenities?

The amenities of the service provider will be detailed in your booking voucher and confirmation email.

I cannot seem to locate my booking voucher. So, what should I do now?

Sign in to your registered account on to access and view your confirmed bookings.

How do I get an invoice?

Always contact the service provider directly if you require an invoice for services rendered.

When will my booking be charged, and by whom?

Visit Kenya facilitates payment of the applicable product or service for and on behalf of the service provider once the reservation process is complete and payment is confirmed.

Payment confirmation is relayed via phone/email depending on the payment method.

Is it possible to pay for my services with a different credit/debit card other than the one I used to book?

Visit Kenya offers different services on its platform. If you have completed one transaction and would like to book another service on our platform, you can use a different card or payment method for it.

Is there a deposit or advance payment required for your products?

Different products are attached to different cancellation policies. Some may require advance payment, some are non-refundable, while others may have flexible policies. Keep an eye on the applicable policies of the service you have chosen before completing the transaction.

Do I have to give my credit/debit card information?

Visit Kenya provides you with safe and secure payment options. When completing your transactions, payment information will be required to confirm the service. All this is done safely and securely via the Visit Kenya booking portal.

What should I do if the service provider charges me?

We encourage you to Contact Us in case of a double charge on a confirmed booking done via Visit Kenya. The service provider may charge you directly for any extra incurred costs above the confirmed amount on your booking voucher.

Is it possible to cancel my reservation?

Depending on the service provider's cancellation policy, you can cancel your booking. Keep an eye on the policies before making or finalizing a reservation.

Is it possible to amend or cancel a non-refundable reservation?

Depending on the service(s) booked and the policies attached to it, we recommend you contact the provider or reach out to us for assistance.

How will I know if my reservation has been cancelled?

If you cancel a booking with us, you should receive an email confirmation of this cancellation.

Check your inbox as well as your spam/junk mail folders.

Please Contact Us to confirm your cancellation if you have not received an email within 24 hours.

Keep an eye on the cancellation policies applicable for the reservation.

Service Provider Policies
Service Provider Policies

Visit Kenya offers different types of services dependent on the policies of our service providers. We endeavour to provide the correct and up-to-date details of the information that our suppliers provide on our platform. Kindly read through the fine print when making a booking to ensure you get the best experience possible.